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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Sendicate
Sendicate is an email software that ensures the involvement of your contacts. Characterized by an attractive design, Sendicate gets rid of unnecessary procedures and formalities. Sending a mass email will prove to be a simple process. Once you've signed up for Sendicate, a dashboard will show you your latest posts and previews of your most recent draft emails.
Benefits of using Sendicate
With Sendicate, if you need to start a newsletter from scratch, all you have to do is select the "Compose" tab at the top of the page. Sendicate replicates a standard email application, so you'll find all the options and buttons at a glance. The only difference from the typical email client is the list of contacts you need to select before sending.
Why should I use Sendicate
The template editor allows you to customize your email with images, video selections, columns, titles and multimedia content that you want to attach to your message or you can choose to import custom templates. You can see an Email Preview link to see how the message will appear in your contacts' inbox. In addition, Sendicate also offers a simple subscription form editor.
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leads with LiveAgent
leads with LiveAgent
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