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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is SendPulseSMS (SMS)
SendPulse SMS is an integrated messaging platform that enables users to communicate with SMS.
Benefits of using SendPulseSMS (SMS)
SendPulse maximizes the core metric of SMS marketing, collecting tons of data about billions of contacts in his system and predict the best time and channel for each subscriber when to deliver the next message. In a result the customers see 50% response rate increase in average. SendPulse offers the possibility to add the recipient's name and other personal information to each SMS: your name or company's name, date of birth, discount code, and other.
Why should I use SendPulseSMS (SMS)
With SendPulse SMS, bulk SMS sending can be scheduled for a particular time and date. You can also set up gradual sending of SMS over specific time frames. Use bulk SMS to raise brand awareness or just send SMS for your personal non-commercial needs. Automated SMS mailing reaches recipients at the speed of 200 to 500 SMS per second on 800 networks in over 200 countries around the world.
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