Streamline your data management process with the LiveAgent + SmartReach.io integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

SmartReach.io is an email automation software designed to allow users to automatically schedule and send personalized email and follow-up from their inbox and increase response rates.

The tool is designed to increase the sales team bandwidth so that they can focus on potential customers who have responded. This increased revenue and reduces costs.

SmartReach.io offers you the possibility to send and receive e-mails from different e-mail providers and the integration of unlimited e-mail accounts. With SmartReach.io you have the ability to create unlimited campaigns and to store an unlimited number of potential customers. You'll also have the option to create any number of custom merge tags that in turn provide maximum customization and reporting on antispam tests to identify and resolve delivery issues.