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Generate more leads with the LiveAgent + SugarCRM integration
LiveAgent / SugarCRM
Integrations

Generate more leads with the LiveAgent + SugarCRM integration

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Does LiveAgent integrate with SugarCRM? Yes, thanks to our tool! LeadsBridge is a reliable integrations platform that supports you with 370 integrations. Start now connecting LiveAgent and SugarCRM

Quick summary of LiveAgent

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Quick summary of SugarCRM

Sugar CRM is a Customer Relationship Management platform that enables businesses of any size to create a strong engagement with their customers. Sugar CRM allows you to: Increase your sales volume.

Thanks to the Sales CRM, you are able to manage your entire team, assign tasks, follow up your prospect from just one platform. Improve your marketing. Sugar CRM helps you get the most out of your marketing efforts, by attracting more prospects and reach them with the most relevant, specific message. With Sugar CRM you have the ability to segmentate your audience, in order to increase conversions and sales. Provide a better customer service.

Sugar CRM enables you to provide the best customer service your clients need, while reducing your effort. For example, you can automate complex business processes and improve both collaboration internal and external. Moreover, you can provide your clients with easy-to-use, intuitive self-service tools. Sugar CRM helps you improve the productivity with a specific mobile app, that allows you to manage your business, wherever you are, from your mobile devices.


What you can do with LiveAgent and SugarCRM

Create new SugarCRM leads in lead sources with LiveAgent

Create new SugarCRM contacts in lead sources with LiveAgent

Create new SugarCRM targets in lead sources with LiveAgent

Update SugarCRM leads in lead sources with LiveAgent

Update SugarCRM contacts in lead sources with LiveAgent

Update SugarCRM targets in lead sources with LiveAgent


Other popular SugarCRM integrations offered by LeadsBridge

No integration available but…
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