Streamline your data management process with the LiveAgent + Toogo integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Toogo is a powerful and scalable online software (thanks to constant feedback from users and companies, new products are brought every week) that perfectly matches the needs of Tour Operators and Tourism Recruitment Agencies specialized in the construction and management of travel on measure.

TOOGO is aimed at tour operators and tourist agencies and aims to manage its e-business and business activities, the online construction of tailor-made trips, the automated management of bookings and payments, the management of websites, finances, inventory of hardware and management of business relationships.

Toogo also allows tour operators to connect to receptive agents using the 2.0 web platforms. This system represents a real revolution in the field of tailor-made tourism.