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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is TSYS
Total System Services Inc. (TSYS) is a commercial service provider and credit and debit card transaction processor.
Benefits of using TSYS
TSYS Merchant Services offers a full range of products and services for retail, eCommerce, and omnichannel businesses. With the acquisition by Global Payments, you can expect many of its proprietary services and products to be phased out in favor of the Global Payments brand capabilities.
Why should I use TSYS
TSYS offers several Ingenico and Verifone credit card machines and PIN pads, including wired and wireless models. All models are EMV compliant, and some even support NFC-based payment options, such as Apple Pay and Android Pay.
Create new TSYS
leads with LiveAgent
leads with LiveAgent
R&R Sales needed to develop a clear strategy to collect high quality In–Market leads, tanks to LeadsBridge and Facebook Lead Ads R&R was able to improve the number of new leads per month up to +60