Streamline your data management process with the Olark + Amazon Redshift integration

Olark is an easy-to-use live chat software, very helpful to engage and support your customers and website visitors. It is one of the most common platforms for real-time chats, adopted by several businesses that want to increase sales, provide a better support experience and manage long-term relationships with their customers. Its intuitive and fresh design, together with a quite easy setup process, make Olark a platform suitable for small businesses too.

Olark allows you to easily connect with your customers, also getting useful information such as location, device used, number of visited pages on your website, most recently visited pages and so on. In this way, you can better identify your customers, provide them the best answers to their questions and turn leads/opportunities into deals.

Olark’s main goal is helping you to close more deals and improve your sales. For this purpose, Olark also provides a complete reporting system, that comes with a lot of analytics and insights, useful to monitor all the activities and optimize performances. The real-time monitoring system, allows you to your agent’s ratings, so you can better plan staffing decisions. One of the Olark’s mainstays is its integration list, which includes a lot of CRMs, Email Marketing software and Ecommerce platforms, such as HubSpot, Salesforce, Mailchimp, Shopify and BigCommerce.

Amazon Redshift is a data warehouse product that is part of the largest Amazon Web Services cloud computing platform.

Amazon Redshift simplifies the processes to obtain new detailed information from all data. With Amazon Redshift, companies can query petabytes of structured and semi-structured data throughout their warehouse.

Amazon Redshift allows companies to easily save the results of all your queries on the S3 data lake using open formats such as Apache Parquet to perform further analyzes from other services such as Amazon EMR, Amazon Athena, and Amazon SageMaker.