Streamline your data management process with the Olark + FireDrum integration

Olark is an easy-to-use live chat software, very helpful to engage and support your customers and website visitors. It is one of the most common platforms for real-time chats, adopted by several businesses that want to increase sales, provide a better support experience and manage long-term relationships with their customers. Its intuitive and fresh design, together with a quite easy setup process, make Olark a platform suitable for small businesses too.

Olark allows you to easily connect with your customers, also getting useful information such as location, device used, number of visited pages on your website, most recently visited pages and so on. In this way, you can better identify your customers, provide them the best answers to their questions and turn leads/opportunities into deals.

Olark’s main goal is helping you to close more deals and improve your sales. For this purpose, Olark also provides a complete reporting system, that comes with a lot of analytics and insights, useful to monitor all the activities and optimize performances. The real-time monitoring system, allows you to your agent’s ratings, so you can better plan staffing decisions. One of the Olark’s mainstays is its integration list, which includes a lot of CRMs, Email Marketing software and Ecommerce platforms, such as HubSpot, Salesforce, Mailchimp, Shopify and BigCommerce.

FireDrum is an email marketing software that provides scalable solutions to suit the needs of any businesses. You can choose between a do-it-yourself, managed or private label solution. WIth the first one, you can design, schedule and send bulk email messages by yourself. You can also split up your contacts list creating different segments based on your needs or subscribers’ interests and behaviors.

Thanks to a user-friendly visual editor and dozens of customizable templates, you can design your email campaigns giving them a professional look. Pricing plans differs on the amount of contacts that you want to import into FireDrum. Otherwise, you can also choose to pay for the number of email messages that you’d like to send. The “Managed” solution provided by FireDrum, allows you to let them manage your Email Marketing campaigns. A dedicated account manager will take care of your campaigns and you can save time that you usually spent for designing, testing and delivering an email marketing campaign.

By the way, you can always cooperate actively with them to create your branded template. Through the “Private Label” solution, the FireDrum’s team of experts will develop a robust and unique email marketing system for your business, with a lot of customizable features and tools, in order to develop a solution that perfectly matches your needs. It also includes an advanced list management system.