Streamline your data management process with the Olark + Infor CRM integration

Olark is an easy-to-use live chat software, very helpful to engage and support your customers and website visitors. It is one of the most common platforms for real-time chats, adopted by several businesses that want to increase sales, provide a better support experience and manage long-term relationships with their customers. Its intuitive and fresh design, together with a quite easy setup process, make Olark a platform suitable for small businesses too.

Olark allows you to easily connect with your customers, also getting useful information such as location, device used, number of visited pages on your website, most recently visited pages and so on. In this way, you can better identify your customers, provide them the best answers to their questions and turn leads/opportunities into deals.

Olark’s main goal is helping you to close more deals and improve your sales. For this purpose, Olark also provides a complete reporting system, that comes with a lot of analytics and insights, useful to monitor all the activities and optimize performances. The real-time monitoring system, allows you to your agent’s ratings, so you can better plan staffing decisions. One of the Olark’s mainstays is its integration list, which includes a lot of CRMs, Email Marketing software and Ecommerce platforms, such as HubSpot, Salesforce, Mailchimp, Shopify and BigCommerce.

Infor CRM is a CRM software that offers a customer relationship management system and provides complete functionality for managing sales, marketing, customer support, and information throughout the company. Infor CRM is studied for small and medium-sized businesses, and mid-range organizations.

The main feature of Infor CRM is certainly the automation of the sales force, but its capabilities also extend to marketing automation, campaign management, workflow automation, customer support, and assistance.

Besides, Infor CRM offers multiple deployment options, including local, cloud and hybrid environments with nominated, simultaneous, flexible and available subscription licenses. Last but not least, this solution works on Microsoft SQL and Oracle database servers.