Generate more leads with the Olark + Open Loyalty integration

Olark is an easy-to-use live chat software, very helpful to engage and support your customers and website visitors. It is one of the most common platforms for real-time chats, adopted by several businesses that want to increase sales, provide a better support experience and manage long-term relationships with their customers. Its intuitive and fresh design, together with a quite easy setup process, make Olark a platform suitable for small businesses too.

Olark allows you to easily connect with your customers, also getting useful information such as location, device used, number of visited pages on your website, most recently visited pages and so on. In this way, you can better identify your customers, provide them the best answers to their questions and turn leads/opportunities into deals.

Olark’s main goal is helping you to close more deals and improve your sales. For this purpose, Olark also provides a complete reporting system, that comes with a lot of analytics and insights, useful to monitor all the activities and optimize performances. The real-time monitoring system, allows you to your agent’s ratings, so you can better plan staffing decisions. One of the Olark’s mainstays is its integration list, which includes a lot of CRMs, Email Marketing software and Ecommerce platforms, such as HubSpot, Salesforce, Mailchimp, Shopify and BigCommerce.

Open Loyalty is a cloud-based and open-source platform designed to help organizations create custom loyalty and gamification solutions with lots of features like customer management, management of revenue point rules, and award campaign management. With Open Loyalty, users who adopt the open-source approach can fully customize the design and functionality of their loyalty application.

Thanks to Open Loyalty, the functionality of the customer management and earnings points rules allows users to add and manage registered customers in their loyalty app and to define rules to earn points based on transactions and customer behavior.

Moreover, with Open Loyalty users can manage the prizes available in their loyalty app by determining who can redeem them. Open Loyalty also allows users to establish levels and create segments based on transactions and customer behavior.