Streamline your data management process with the Olark + Vonage integration

Olark is an easy-to-use live chat software, very helpful to engage and support your customers and website visitors. It is one of the most common platforms for real-time chats, adopted by several businesses that want to increase sales, provide a better support experience and manage long-term relationships with their customers. Its intuitive and fresh design, together with a quite easy setup process, make Olark a platform suitable for small businesses too.

Olark allows you to easily connect with your customers, also getting useful information such as location, device used, number of visited pages on your website, most recently visited pages and so on. In this way, you can better identify your customers, provide them the best answers to their questions and turn leads/opportunities into deals.

Olark’s main goal is helping you to close more deals and improve your sales. For this purpose, Olark also provides a complete reporting system, that comes with a lot of analytics and insights, useful to monitor all the activities and optimize performances. The real-time monitoring system, allows you to your agent’s ratings, so you can better plan staffing decisions. One of the Olark’s mainstays is its integration list, which includes a lot of CRMs, Email Marketing software and Ecommerce platforms, such as HubSpot, Salesforce, Mailchimp, Shopify and BigCommerce.

Vonage is an innovative platform that creates an omnichannel communication center to establish effective connections with leads and clients for better results.

Vonage integration platform enables a team to completely transform the customer experience. The service gives access to a comprehensive set of communication channels to connect with clients faster and more effectively.

With the Vonage integration platform, a business can also manage all conversations and receive unlimited reports to track the effectiveness, audit multiple accounts for further reporting, as well as to use subaccounts. That will make configuration, reporting, and billing process for different projects more simple.