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Generate more leads with the Zendesk Chat + Salesforce® integration
Zendesk Chat / Salesforce®
Integrations

Generate more leads with the Zendesk Chat + Salesforce® integration

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Quick summary of Zendesk Chat

Zopim is a powerful live chat software that allows you to engage with your website visitors and customers. It includes a lot of tools for sales, engagement and analytics. The main goal of Zopim is improving the conversions rate. In fact the Zopim Team itself states that “83% of all online shoppers need support to complete a purchase. In addition, Zopim helps you to reduce cart abandonments and increase the orders value.

With the engagement features, you can perform proactive chats, sending pre-defined targeted messages to your customers, based on their behaviors and stage into the buying journey. Proactive chats are great to assist your customers and help them to complete their purchases. In fact, you can reach out to them while they are stuck on the cart page, or while they’re seeing a specific product or page.

Zopim also includes a robust and complete reporting system, which allows you to easily monitor, track and optimize all the team’s performances and activities. Zopim Analytics provide a real time tracking feature, useful to monitor your channels in real-time. It includes several metrics, such as the number of tickets received, chats missed, wait time and response time rate. Through the iOS/Android app, you can reach out to your customers also at any time, never missing a chat.

Quick summary of Salesforce®

Salesforce® provides a powerful, convenient, and simple Web services API for interacting with Lightning Platform.

Salesforce® uses the same underlying data model and standard objects as those in SOAP API. REST API also follows the same limits as SOAP API.

The Salesforce® advantages include ease of integration and development, and it’s an excellent choice of technology for use with mobile applications and Web 2.0 projects. To use the API requires basic familiarity with software development, web services, and the Salesforce user interface.


What you can do with Zendesk Chat and Salesforce®

Create new Salesforce® leads with Zendesk Chat

Create new Salesforce® leads in campaigns with Zendesk Chat

Create new Salesforce® leads in lead sources with Zendesk Chat

Create new Salesforce® leads in list views with Zendesk Chat

Create new Salesforce® leads in reports with Zendesk Chat

Create new Salesforce® contacts with Zendesk Chat

Create new Salesforce® contacts in campaigns with Zendesk Chat

Create new Salesforce® contacts in lead sources with Zendesk Chat

Create new Salesforce® contacts in list views with Zendesk Chat

Create new Salesforce® contacts in reports with Zendesk Chat

Create new Salesforce® cases with Zendesk Chat

Create new Salesforce® cases in campaigns with Zendesk Chat

Create new Salesforce® cases in lead sources with Zendesk Chat

Create new Salesforce® cases in list views with Zendesk Chat

Create new Salesforce® cases in reports with Zendesk Chat

Create new Salesforce® opportunities with Zendesk Chat

Create new Salesforce® opportunities in campaigns with Zendesk Chat

Create new Salesforce® opportunities in lead sources with Zendesk Chat

Create new Salesforce® opportunities in list views with Zendesk Chat

Create new Salesforce® opportunities in reports with Zendesk Chat

Create new Salesforce® accounts with Zendesk Chat

Create new Salesforce® accounts in campaigns with Zendesk Chat

Create new Salesforce® accounts in lead sources with Zendesk Chat

Create new Salesforce® accounts in list views with Zendesk Chat

Create new Salesforce® accounts in reports with Zendesk Chat

Create new Salesforce® person accounts with Zendesk Chat

Create new Salesforce® person accounts in campaigns with Zendesk Chat

Create new Salesforce® person accounts in lead sources with Zendesk Chat

Create new Salesforce® person accounts in list views with Zendesk Chat

Create new Salesforce® person accounts in reports with Zendesk Chat

Update Salesforce® leads with Zendesk Chat

Update Salesforce® leads in campaigns with Zendesk Chat

Update Salesforce® leads in lead sources with Zendesk Chat

Update Salesforce® leads in list views with Zendesk Chat

Update Salesforce® leads in reports with Zendesk Chat

Update Salesforce® contacts with Zendesk Chat

Update Salesforce® contacts in campaigns with Zendesk Chat

Update Salesforce® contacts in lead sources with Zendesk Chat

Update Salesforce® contacts in list views with Zendesk Chat

Update Salesforce® contacts in reports with Zendesk Chat

Update Salesforce® cases with Zendesk Chat

Update Salesforce® cases in campaigns with Zendesk Chat

Update Salesforce® cases in lead sources with Zendesk Chat

Update Salesforce® cases in list views with Zendesk Chat

Update Salesforce® cases in reports with Zendesk Chat

Update Salesforce® opportunities with Zendesk Chat

Update Salesforce® opportunities in campaigns with Zendesk Chat

Update Salesforce® opportunities in lead sources with Zendesk Chat

Update Salesforce® opportunities in list views with Zendesk Chat

Update Salesforce® opportunities in reports with Zendesk Chat

Update Salesforce® accounts with Zendesk Chat

Update Salesforce® accounts in campaigns with Zendesk Chat

Update Salesforce® accounts in lead sources with Zendesk Chat

Update Salesforce® accounts in list views with Zendesk Chat

Update Salesforce® accounts in reports with Zendesk Chat

Update Salesforce® person accounts with Zendesk Chat

Update Salesforce® person accounts in campaigns with Zendesk Chat

Update Salesforce® person accounts in lead sources with Zendesk Chat

Update Salesforce® person accounts in list views with Zendesk Chat

Update Salesforce® person accounts in reports with Zendesk Chat


Other popular Salesforce® integrations offered by LeadsBridge

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