Streamline your data management process with the Zendesk Chat + User.com integration

Zopim is a powerful live chat software that allows you to engage with your website visitors and customers. It includes a lot of tools for sales, engagement and analytics. The main goal of Zopim is improving the conversions rate. In fact the Zopim Team itself states that “83% of all online shoppers need support to complete a purchase. In addition, Zopim helps you to reduce cart abandonments and increase the orders value.

With the engagement features, you can perform proactive chats, sending pre-defined targeted messages to your customers, based on their behaviors and stage into the buying journey. Proactive chats are great to assist your customers and help them to complete their purchases. In fact, you can reach out to them while they are stuck on the cart page, or while they’re seeing a specific product or page.

Zopim also includes a robust and complete reporting system, which allows you to easily monitor, track and optimize all the team’s performances and activities. Zopim Analytics provide a real time tracking feature, useful to monitor your channels in real-time. It includes several metrics, such as the number of tickets received, chats missed, wait time and response time rate. Through the iOS/Android app, you can reach out to your customers also at any time, never missing a chat.

User.com is an easy-to-use software that helps you increase engagement with your audience. Consequently, you can boost sales and conversions through your entire business’ sales funnel and pipeline.

By gathering data about your customers, User.com allows you to automate the communication with your users with a simple drag & drop editor, in order to send emails, chat messages, SMS, and pop-ups. User.com also offers the possibility to rewrite the content of the page to suit user interests, showing more customized forms and pop-ups.

The platform also includes an integrated CRM system for streamlining the manual sales process and knowledge base creation tool that facilitates the support procedures. User.com also offers analytics and reporting features that enable you to reach your business goals with data-in-hands.