Streamline your data management process with the Zendesk Chat + Wix eCommerce integration

Zopim is a powerful live chat software that allows you to engage with your website visitors and customers. It includes a lot of tools for sales, engagement and analytics. The main goal of Zopim is improving the conversions rate. In fact the Zopim Team itself states that “83% of all online shoppers need support to complete a purchase. In addition, Zopim helps you to reduce cart abandonments and increase the orders value.

With the engagement features, you can perform proactive chats, sending pre-defined targeted messages to your customers, based on their behaviors and stage into the buying journey. Proactive chats are great to assist your customers and help them to complete their purchases. In fact, you can reach out to them while they are stuck on the cart page, or while they’re seeing a specific product or page.

Zopim also includes a robust and complete reporting system, which allows you to easily monitor, track and optimize all the team’s performances and activities. Zopim Analytics provide a real time tracking feature, useful to monitor your channels in real-time. It includes several metrics, such as the number of tickets received, chats missed, wait time and response time rate. Through the iOS/Android app, you can reach out to your customers also at any time, never missing a chat.

Wix eCommerce is a hosting and website creation platform suitable for small and medium businesses that offer many features to create an elegant online store.

This tool offers users a free and reliable hosting service to avoid all worries related to server maintenance. Furthermore, since Wix eCommerce is intuitive and easy to understand, no technical skills are required to make the best use of it. In fact, with the tools made available by the platform, companies will be able to create optimized sites designed to manage eCommerce.

Wix eCommerce provides a valuable tool for customizing your e-commerce. The Wix Editor, a drag-and-drop tool that allows users to select and customize various elements of the template chosen for the site. Wix eCommerce also provides backup models and images to choose from to simplify the process.