In its bid to become an e-commerce powerhouse, Instagram has rolled out a beta feature known as Instagram Checkout for online retailers and advertisers. With 130 million Instagrammers already tapping to reveal product tags in shopping posts every month, and 80% of Instagram users following at least a business on Instagram, this is a big opportunity for online businesses.
In this article, you will learn about the impact of Instagram Checkout on online merchants.
What is Instagram Checkout?
Instagram Checkout is a feature on Instagram that allows users to view and buy products conveniently and securely within the app.
The feature is a buildup on Instagram’s Shoppable Tags, which was launched in 2016. With the shoppable tags, brands can tag products featured in images or add stickers to their stories as shown below.
When users clicked on the tag, they would see the product price with a “view on website” button which when clicked will direct the user to the product’s website. The new checkout feature makes it possible for users to complete the payment process right on Instagram.
Why Checkout on Instagram?
With 80% of Instagram’s 800 million users following business accounts and 200 million Instagram users visiting one or more business profiles daily, it is necessary to give users the ability to shop within the app.
The Instagram Checkout feature eliminates the obstacles that accompany purchases on Instagram. I.e. redirecting to a website and entering payment details to purchase products. With checkout, users can directly purchase anything they want. A Dana Rebecca Designs survey revealed that 72% of respondents acknowledged making a buying decision based on Instagram. Instagram Checkout removes the friction between social media and e-commerce. It provides a seamless, simple and convenient process to purchase.
The most important aspect of the Instagram Checkout is that it is secure, and customers can save their payment information in the app to make future purchases more convenient.
How does the Instagram Checkout feature work?
There are product tags attached to feed posts, stories and explore content as seen below.
Users can tap on the tags to see the product page for details. On the product page, users can see more product images, showing the different colors and sizes with the blue “Checkout with Instagram” button to pay for the product on Instagram. Users can make payments using PayPal, Visa, Mastercard, American Express or Discover. There are plans to allow integration with Shopify, BigCommerce, ChannelAdvisor, and CommerceHub with the Checkout feature.
To complete the payment, users must enter their personal details such as name, email address, shipping address and billing information. After the first purchase using Instagram Checkout, user’s details are stored securely so that when they purchase products in the future, they wouldn’t have to enter their information again.
After the purchase, users will receive shipment and delivery notifications details in the Instagram app. They can track their purchase from the “orders” section of their Instagram profile. The section shows the status of an order, options to cancel, return or contact the brand.
5 impacts of Instagram Checkout on online merchants
- Checkout increases conversions by making it easy for users to make purchases. Instead of redirecting users to a brand’s websites, they can easily make a purchase without leaving the platform.
- Instagram Checkout will provide a level playing ground for smaller brands that don’t have great websites. Once it will be rolled out, through the Checkout feature, small businesses can compete with big corporations on Instagram. They can reach users and convert them directly through Instagram. This helps to reduce the obstacles associated with hard-to-navigate websites.
- Instagram stores users’ payment details making it easy for users to make purchases in the future without having to fill in their payment details again.
- With the ease of payment, the risk associated with abandoned shopping carts is less.
- Brands using Checkout can integrate their sales platforms such as Shopify, BigCommerce, ChannelAdvisor, and CommerceHub with Checkout. This helps to keep all operations and logistics consistent.
Who should use Instagram Checkout?
Instagram Checkout feature is only available to retailers who sell products and not services. This includes:
- Early-stage online retailers
- E-commerce newbies
- Retailers with limited products
- Established Instagram-first retailers
- Retailers with lots of social traffic, etc.
Currently, the Instagram Checkout feature is only to 23 retail brands in the U.S and 55 influencer accounts. Instagram is also launching a donation sticker for stories to help non-profit organizations raise money on Instagram.
What can you do while you wait?
As stated above, the Checkout feature is not available to all businesses. However, while you wait for it to be launched worldwide there are things you can do to make the implementation easier and quicker.
Below are some tips to make your Instagram account checkout-ready.
1. Optimize your Instagram profile
As you await the launch of the Instagram checkout feature, review your profile to optimize it for more conversions with a recognizable photo, a familiar username, and a website link. Create an attractive bio to attract followers to your account, as Nike does in the example below.
2. Have a solid Instagram marketing strategy
There is an adage that says, “Those who fail to plan, plan to fail”. In order to maximize the Instagram checkout when it finally launches, you need a solid marketing strategy. It will help you set goals and actions that fit your content. It will help you know your marketing ROI while measuring engagement and revenue. To do this, you need to have:
- A marketing goal
- A content marketing plan
- Social media strategy
All these will help you create a marketing strategy that will help you maximize the potential in Instagram Checkout.
3. Promote your Instagram account everywhere
This is the right time to promote your Instagram account everywhere. Use Facebook, Twitter, and Pinterest if you have a sizable audience on them. Cross-promote your content and make it suitable for other social media networks. Your website is another place to promote your Instagram posts using buttons and hashtags.
An email list is another channel you can use to promote your Instagram newsletters and promos to help grow your following. If you have a brick and mortar store, promote your Instagram to customers-in person. Design a business showcasing your Instagram account as shown below.
4. Boost customer relationships
Customer relationship is very important to the success of your business. When you ignore your customers, they will most likely not buy from you. Engaging with your customers helps to boost your social media presence, increases ROI and draws in new followers. There are several things you can do to forge engagement with your fans. Answer their questions about your products in the comment section, recommend your products to them, etc. Check out an example below from Primark’s Instagram account.
5. Be ready to launch
Now that you have everything set up, it is time to get ready to launch. Prepare your email marketing campaigns by creating top-notch content that can drive customers back to your Instagram account. Don’t forget to use a remarketing strategy to direct customers back to your Instagram account.
Instagram Checkout Integrations
There are four integrations supported for Instagram Checkout. They are BigCommerce, Shopify, and Prestashop which have a native integration. The fourth is the Magento integration which will be supported by LeadsBridge. Since Instagram Checkout is currently on the closed beta contact us for more information.
Conclusion and Key Takeaways
Instagram is attempting to gain control over the e-commerce market with the new Checkout feature that enables users to make purchases on the app. For merchants and advertisers selling products, it is a great opportunity to compete with big retail brands and get more sales.
Most marketers and advertisers find it difficult to measure the ROI of social campaigns. With the Checkout feature, attribution is straightforward when users make purchases within the app.
The checkout feature will provide a frictionless shopping experience for users. It will reduce the time to make purchases and most importantly, the friction involved in making purchases. The entire sales journey from discovery to delivery takes place on the platform.