Generate more leads with the ZenDesk + FellaFeeds integration

Zendesk is a customer support service for businesses and companies that allows you to offer a first-class customer support to your clients and prospect. Zendesk’s software is designed to optimize your customer relationship by empowering the collaboration within team members. Zendesk helps your company be more flexible and increases the trust of your customers.

Thanks to Zendesk, you can also collect a huge quantity of data that allows you to turn a short chat with a prospective client into a long-lasting relationship. Zendesk allows you to offer a customer service that stands out of the crowd, because its software is designed to help your team members be more efficient and fast.

Moreover, ZenDesk provides you insights and data about the most relevant metrics of your business, like the level of engagement with your customers and much more. ZenDesk is a helpful software for growing your business at scale. In fact, you can connect the platform with your favorite business tools and partners and take the most of of your customers support efforts.

FellaFeeds is a multi-function feedback app that allows you to collect feedback on kiosks, iPad and Android tablets, online surveys on the website and emails, offering you easy and customizable surveys to collect customer feedback in a simple and effective way.

FellaFeeds collects feedback through Net Promoter Score, CRS, and CSAT that assists in making crucial business decisions; moreover, FellaFeeds includes several features such as Negative feedback notices, customer loyalty program, and much more useful to grow your business.

FellaFeeds motivates the use of digital feedback in offline stores and automates marketing activities such as SMS, e-mail, Facebook and Google Ads ads so that, like any other online business store, the user can take full advantage of the potential of the platform.