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What is ZenDesk
Zendesk is a customer support service for businesses and companies that allows you to offer a first-class customer support to your clients and prospect. Zendesk’s software is designed to optimize your customer relationship by empowering the collaboration within team members. Zendesk helps your company be more flexible and increases the trust of your customers.
Benefits of using ZenDesk
Thanks to Zendesk, you can also collect a huge quantity of data that allows you to turn a short chat with a prospective client into a long-lasting relationship. Zendesk allows you to offer a customer service that stands out of the crowd, because its software is designed to help your team members be more efficient and fast.
Why should I use ZenDesk
Moreover, ZenDesk provides you insights and data about the most relevant metrics of your business, like the level of engagement with your customers and much more. ZenDesk is a helpful software for growing your business at scale. In fact, you can connect the platform with your favorite business tools and partners and take the most of of your customers support efforts.
What is OnContact CRM
OnContact CRM is a cloud-based CRM software that can be implemented on-premise. OnContact CRM offers complete sales automation, marketing automation, customer service and contact center functionality, OnContact CRM offers a user-friendly interface on browsers and mobile devices.
Benefits of using OnContact CRM
OnContact CRM offers statistical analysis, global search functionality, interactive reports and dashboards, customization tools and integration with Outlook and Gmail.
Why should I use OnContact CRM
OnContact CRM allows users to adapt their screen formats and modify toolbars, buttons, and fields to adapt them to their workflows.
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