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How to connect Acoustic (IBM Silverpop) with LeadsBridge
Acoustic (IBM Silverpop)
Documentation

Integrate Acoustic (IBM Silverpop) with LeadsBridge

Silverpop is a digital marketing software company focused on helping marketers transform the

Silverpop is a digital marketing software company focused on helping marketers transform the customer experience increasing engagement and driving revenue.

In this article, you'll learn how to connect your LeadsBridge account with Acoustic (IBM Silverpop).

Connect Acoustic (IBM Silverpop) integration

  1. Head over to the left sidebar and click on Integrations
  2. Click on the Add New button
  3. Enter a recognizable name for your integration
  4. Click on the Browse button
  5. Select "Acoustic (IBM Silverpop)" from the providers list
  6. Click on the Next button
  7. Enter Engage, Username, Password and Database to connect Acoustic (IBM Silverpop) with LeadsBridge
  8. Click on the Finish button

How to get the Engage, Username, Password and Database

To find the Database name follow this simple steps:
  1. Go to Data section of your account
  2. Click on View Data
  3. Copy the name of the database name you'd like to use

To find the App version. Just look at your app URL, that displays the version of your app.
If, for example, your URL looks like this: engage3.silverpop.com/lists.do, then engage3 will be your App version.

Which entity concepts we support for Acoustic (IBM Silverpop)

  1. Contact

    Contacts are all customers or potential customers who have shown interest in a particular product or service and who have already left an email address or phone number.

Which segmentation concepts we support for Acoustic (IBM Silverpop)

With LeadsBridge you may use these segmentation concept for Acoustic (IBM Silverpop).

  1. List

    Your "List" is your database of people you can contact with your marketing messages and communications.
  2. Saved Query

    A query is a request for data or information from a database table or combination of tables. This data may be generated as results returned by Structured Query Language (SQL) or as pictorials, graphs or complex results.

Common questions for Acoustic (IBM Silverpop)

What is “Autoreply”?

If the database has an autoresponder associated with it and the SEND_AUTOREPLY element is set to true, Engage sends the confirmation when the contact is added to the database.

Should I activate “Allow HTML”?

If ALLOW_HTML is set to true, Engage will interpret—and properly render— HTML within a value in the text field. The default value is false and will convert HTML tags to character entity references (and tags display as literal characters in the text field).

How to prevent "Unable to login user: email@leadsbridge.com - IP is not allowed:52.39.118.108" error?

If during the test step you get this error, just add our IPs address in Silverpop: ( OPEN LINK)

How can I prevent having duplicated entries on IBM Silverpop?

On IBM Silverpop's end, you should set up the email address column as the primary key, this way you won't receive any duplicated entries and your contacts will be updated in case they have the same email address.

Notice that if you enable the Allow duplicates? option, each time you receive a new Contact, a new record will be created in your system and if you already had that Contact on your IBM Silverpop account it won’t get updated.

So if, for example, you have a Contact in your system with the email address silverpop@example.com and you receive a new Contact with the same email address plus some information you didn’t have, like a phone number, a new record will be created with the information received and the Contact you already had will stay as it was without any updates.

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If you have any further questions regarding this matter, or if you need help to set up the connection between Acoustic (IBM Silverpop) with LeadsBridge, do not hesitate to get in touch!