Connect Bitrix24 Webhook to Adobe Campaign with LeadsBridge

In this article, you'll learn how to set up the bridge and connect Bitrix24 Webhook to My CRM Example using LeadsBridge.

How to set up your bridge step-by-step tutorial

Before you start

Head over to the left sidebar and click on the Create new Bridge green button
You'll be taken to the first step of the bridge creation

Step 1: Choose the apps you want to connect

Choose Bitrix24 Webhook as the source for your bridge
Choose Adobe Campaign as the destination for your bridge
Click on the Continue button
At this point you can choose a name for your bridge (this will only be visible inside LeadsBridge and you can also edit it later)

Step 2: Configure your Bitrix24 Webhook with Adobe Campaign

Step 2.A: Setup your Bitrix24 Webhook integration

Click on Connect Bitrix24 Webhook
Click on Create new integration to connect your Bitrix24 Webhook (or select an existing one from the dropdown if you already connected it)
A popup wil be opened where you can authorize the Bitrix24 Webhook integration
Fill Inbound Webhook URL field to connect Bitrix24 Webhook with LeadsBridge
Click on the Authorize button
You can choose a name for this Bitrix24 Webhook and LeadsBridge integration (you can also edit it later)
Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
Now that your Bitrix24 Webhook is connected, you can continue with the set-up of your bridge

Step 2.B: Configuration details for Bitrix24 Webhook

How to get Inbound Webhook URL

In order to find the Inbound Webhook to connect Bitrix24 Webhook (as Destination) with LeadsBridge, follow the steps below:

Log into your Bitrix24 account

On the left menu go to More... » Developer Resources

Click on Other » Inbound webhook on the top of the page

Click on the pencil next to Inbound webhook and give your Webhook a name, for instance, LeadsBridge inbound webhook

Make sure profile is selected under Request builder

Under Assign permissions, click on + select

Then, assign CRM and Users

Click on SAVE

Copy the URL under Webhook to call REST API

Go back into LeadsBridge and paste the URL inside the Inbound Webhook URL field of your integration

Finally, click on Finish or Continue with your Bridge configuration

Step 2.C: Setup your Adobe Campaign integration

Click on Connect Adobe Campaign
Click on Create new integration to connect your Adobe Campaign (or select an existing one from the dropdown if you already connected it)
A popup wil be opened where you can authorize the Adobe Campaign integration
Fill Client ID, Client Secret, API Key, JWT token, Tenant ID field to connect Adobe Campaign with LeadsBridge
Click on the Authorize button
You can choose a name for this Adobe Campaign and LeadsBridge integration (you can also edit it later)
Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
Now that your Adobe Campaign is connected, you can continue with the set-up of your bridge

Step 2.D: Configuration details for Adobe Campaign

How to get Client ID, Client Secret, API Key, JWT token, Tenant ID

Copy the API Key (Client id) and Client Secret credentials generated. ( Learn more)

Adobe Campaign APIs require an “API key” and a “user token” to authenticate users requesting APIs.
1) Sign into Adobe I/O console ( https://www.adobe.io/console ) and choose your IMS organization from the organization drop down. Then select New integration.
2) Select "Access an API" and click Continue.
3) Select Adobe Campaign in the list of possible integrations, under the Marketing Cloud section, and click Continue.
4) Select New integration and click Continue.
5) Enter the details needed to create the new integration like Name, Description and the Campaign service to use. Then click Create integration.

How to generate JWT token ( Learn more)

Step 2.E: Email Receipt (Optional)

You may choose to receive an email receipt for each incoming lead.

Type the address(es) where you'd like to receive the receipt
You may also modify the Subject line of the email

Step 3: Fields Mapping

Here you'll be able to map your Bitrix24 Webhook information with your Adobe Campaign fields.

You will have Adobe Campaign fields on the left. Match the information you wish to pass align from Bitrix24 Webhook
Based on Adobe Campaign functionality, some fields might be required; if this is the case, you can identify those fields with a * (star), so be sure to map all them
You can also use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on.
You may leave blank the box of a field's information you don't want to send through. Clicking on the Show unmapped fields button you will have visibility on all the available fields still not mapped

Step 3.A: Leads Filter (Optional)

If you'd like you could add a filter for incoming leads. This filter will sync only leads that meet the configured conditions

Click on the link Add Filter for Incoming Leads on the top left
A popup wil be opened where you can configure the filter
You can define a series of condition to filter the leads. The lead will be synced only when all the conditions will be met
Once finished, click the Save Changes button to switch back to the Fields Mapping to continue with the bridge configuration

Step 3.B Test Connection (Optional)

Once you’ve mapped all the fields that you need, if available, you can run a test of your connection by clicking on the Test Connection button.

Step 4: Save and Publish

Click on the Save and publish button

Congratulations! Now your bridge is up and running

Do you need help?

Here some additional resources:

Bitrix24 Webhook documentation page and common questions
Adobe Campaign documentation page and common questions
LeadsBridge KNOWLEDGE BASE
Contact support from your account clicking on the top right Support button

How to connect Bitrix24 Webhook with Adobe Campaign