How to connect Helpscout with Acoustic (IBM Silverpop)
Helpscout / Acoustic (IBM Silverpop)

Connect Helpscout to Acoustic (IBM Silverpop) with LeadsBridge

Helpscout » Acoustic (IBM Silverpop)

In this article, you'll learn how to set up the bridge and connect Helpscout to Acoustic (IBM Silverpop) using LeadsBridge.

How to set up your bridge step-by-step tutorial

Before you start

  1. Head over to the left sidebar and click on Bridges
  2. You'll be taken to the Bridges section of your account
  3. Click on the Add New button
  4. You'll be taken to the first step of the bridge creation

Step 3: Setup your Acoustic (IBM Silverpop) destination

  1. Type in the integration's name in the dedicated field
  2. Enter Engage, Username, Password and Database to connect Acoustic (IBM Silverpop) with LeadsBridge
  3. To find the Database name follow this simple steps:
    1. Go to Data section of your account
    2. Click on View Data
    3. Copy the name of the database name you'd like to use

  4. To find the App version. Just look at your app URL, that displays the version of your app.
    If, for example, your URL looks like this:, then engage3 will be your App version.
  5. Click on the Next button
  6. You'll now be able to select the destination segment to send your leads to
  7. You may choose to receive an email receipt for each incoming lead.
    • Type the address(es) where you'd like to receive the receipt
    • You may also modify the Subject line of the email
  8. Click on the Next button

That's all! Congratulations.

You'll be redirected to the bridges section of your account with a green success message at the top right of the page and your bridge will now be active.

Have you got some questions?

You may want to take a look at the common questions on the respective integration's documentation.

If you have any other questions, or need help to configure your bridge from Helpscout to Acoustic (IBM Silverpop) with LeadsBridge, do not hesitate to contact our Support!