How to connect Helpscout with Bitrix24 Webhook
Helpscout / Bitrix24 Webhook

Connect Helpscout to Bitrix24 Webhook with LeadsBridge

Helpscout » Bitrix24 Webhook

In this article, you'll learn how to set up the bridge and connect Helpscout to Bitrix24 Webhook using LeadsBridge.

How to set up your bridge step-by-step tutorial

Before you start

  1. Head over to the left sidebar and click on Bridges
  2. You'll be taken to the Bridges section of your account
  3. Click on the Add New button
  4. You'll be taken to the first step of the bridge creation

Step 3: Setup your Bitrix24 Webhook destination

  1. Type in the integration's name in the dedicated field
  2. Enter Inbound Webhook URL to connect Bitrix24 Webhook with LeadsBridge
  3. In order to find the Inbound Webhook to connect Bitrix24 Webhook with LeadsBridge, follow the steps below:
    1. Log into your Bitrix24 account
    2. On the left menu go to More... » Applications
    3. Click on Webhooks on the top of the page
    4. Click on ADD WEBHOOK » Inbound webhook
    5. Inside the field Name type LeadsBridge (or anything else you want to give to the Webhook as its name)
    6. Under Access permissions flag the CRM module (OPTIONALLY: Flag the Users module if you need to assign an Owner to your entities, otherwise you won’t be able to use this function in your bridges)
    7. Go to the bottom of the page and click on SAVE
    8. Copy the REST call example URL
    9. Go back into LeadsBridge and paste the URL inside the Inbound Webhook URL field of your integration
    10. Finally, click on Finish or Continue with your Bridge configuration
  4. Click on the Next button
  5. You'll now be able to select the destination segment to send your leads to
  6. You may choose to receive an email receipt for each incoming lead.
    • Type the address(es) where you'd like to receive the receipt
    • You may also modify the Subject line of the email
  7. Click on the Next button

That's all! Congratulations.

You'll be redirected to the bridges section of your account with a green success message at the top right of the page and your bridge will now be active.

Have you got some questions?

You may want to take a look at the common questions on the respective integration's documentation.

If you have any other questions, or need help to configure your bridge from Helpscout to Bitrix24 Webhook with LeadsBridge, do not hesitate to contact our Support!