Connect ManyChat to SuiteCRM with LeadsBridge

1. Head over to the left sidebar and click on Bridges
2. You'll be taken to the Bridges section of your account
3. Click on the Add New button
4. You'll be taken to the first step of the bridge creation

1. Choose a name for your bridge (this will only be visible inside LeadsBridge)
2. You may add labels to help you identify your bridge later
3. Choose ManyChat as the source for your bridge
4. Choose SuiteCRM as the destination
5. Click on the Next button

You may send lead's information from ManyChat to LeadsBridge through the Webhook feature.

Copy the Webhook address that you see in this step and set this endpoint as the data receiver inside your ManyChat settings.

How to setup the webhook on ManyChat

Required: to use ManyChat as a source please confirm that you have the External Request (PRO feature) available in your ManyChat Flows.

1. Go on your ManyChat account and click on "Flows".
2. Create a "New Flow" or "Edit" an existing one.
3. Once done, click on "Go to Flow Builder" and select "Perform Actions".
4. Add the "External Request" by clicking on "+ Action".
5. Click on "External Request" option to open the "Edit Request" page.
6. On the "Edit Request" page, paste the Webhook URL provided by LeadsBridge in the "Request URL" field.
7. On the "Request Body" section, click on "Add Full Subscriber Data" to add all user's fields.

1. Click on "Test the Request" to send a test lead to LeadsBridge.
2. On LeadsBridge side: stay on the Source step (2° step) of the bridge while sending this test, this way LeadsBridge will be able to recognize the fields and let you do the matching with your destination integration.

Before proceeding

One last thing before proceeding to the next step is to send a test lead from ManyChat. This will allow us to recognize the attributes you'd like to pass along and offer them as presets in the next steps of the setup.

1. Please make sure the LeadsBridge screen is saying "Waiting for New Lead...", it means that we're ready to receive your test data
2. Go to ManyChat
3. Submit a test lead
4. Once done go back to LeadsBridge and verify that your test was sent successfully
5. You should see the information processed correctly by the app
6. Click on the Next button

1. Type in the integration's name in the dedicated field
2. Enter URL, Username and Password to connect SuiteCRM with LeadsBridge
4. Inside the URL field you should enter the server or domain URL where your SuiteCRM is installed.
5. Click on the Next button
6. You'll now be able to select the destination segment to send your leads to
7. You may choose to receive an email receipt for each incoming lead.
   • Type the address(es) where you'd like to receive the receipt
   • You may also modify the Subject line of the email
8. Click on the Next button

Here you'll be able to map your source information with your destination fields.

You'll see a field name with the destination integration's logo at the top, this indicates the name of the field on SuiteCRM.

Underneath there's a box where you may add the information you'd like to send.

• Check each of the SuiteCRM fields available
• Match the information you wish to pass along from ManyChat
• You may type the information manually and pass them as a static value
• Use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on
• You may also leave blank the box of a field's information you don't want to send through

Custom Fields

1. If you'd like to add more fields, just look at the bottom of the page
2. Head over the "Don't find a CRM custom field?" box
3. Select the field you'd like to add from the dropdown list
4. Click the Add Custom Field button
6. The field will appear above
7. Add the desired information, as you did with the other ones

Once accomplished your desired outcome, just click Next and head to the last step.

In this final step, you'll be able to send a lead from LeadsBridge to test if the configuration works properly.

1. To create a new test lead, fill in the required information when prompted
2. Click Test Now
3. To test with a real lead, switch the toogle to "Test with existing lead".
4. Click Sync Now along the lead you'd like to send
5. If you did everything right the button will turn green, meaning your lead was synced successfully and the integration is ready
6. Click Finish to save your settings and turn active your bridge