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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is FireDrum
FireDrum is an email marketing software that provides scalable solutions to suit the needs of any businesses. You can choose between a do-it-yourself, managed or private label solution. WIth the first one, you can design, schedule and send bulk email messages by yourself. You can also split up your contacts list creating different segments based on your needs or subscribers’ interests and behaviors.
Benefits of using FireDrum
Thanks to a user-friendly visual editor and dozens of customizable templates, you can design your email campaigns giving them a professional look. Pricing plans differs on the amount of contacts that you want to import into FireDrum. Otherwise, you can also choose to pay for the number of email messages that you’d like to send. The “Managed” solution provided by FireDrum, allows you to let them manage your Email Marketing campaigns. A dedicated account manager will take care of your campaigns and you can save time that you usually spent for designing, testing and delivering an email marketing campaign.
Why should I use FireDrum
By the way, you can always cooperate actively with them to create your branded template. Through the “Private Label” solution, the FireDrum’s team of experts will develop a robust and unique email marketing system for your business, with a lot of customizable features and tools, in order to develop a solution that perfectly matches your needs. It also includes an advanced list management system.
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