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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is FreeAgent CRM
FreeAgent CRM offers a cloud-based platform to help teams unlock productivity and increase sales. FreeAgent CRM helps improve team productivity through artificial intelligence-driven sales. Users see only what is needed, with a feed based on the flow of personalized and priority activities and key insights.
Benefits of using FreeAgent CRM
FreeAgent CRM allows users to gain visibility into customer work and also acquire an immediate context in all customer relationships, visualizing the activity related to any change in the pipeline and its impact.
Why should I use FreeAgent CRM
With FreeAgent CRM, users can also measure and improve performance by monitoring activities that bring sales and satisfied customers. Thanks to FreeAgent CRM you can increase the sales cycle with customizable stage-gate processes and eliminate manual work with automation.
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