Streamline your data management process with the Desk + FreshDesk integration

Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.

Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.

Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.

Freshdesk is a cloud-based customer support software and ticketing system that helps your business provide a first-class customer support for your customers and potential clients. Freshdesk is a growth-oriented software that allows you to set up the most advanced and smart automation to get things done faster.

Using Freshdesk, making your customers happy is easier than ever, and you can simplify the support stages in order to improve their trust in your brand. Freshdesk is extremely easy to use. Thanks to a quick set up method, you can immediately start offering the best support service for your clients.

When they need your support, your clients can create tickets and your team can easily manage them. Moreover, Freshdesk brings your customer support through different channels. No matters how many clients contact you, you can easily manage every request you receive in just one place.