Streamline your data management process with the Desk + Infor CRM integration

Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.

Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.

Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.

Infor CRM is a CRM software that offers a customer relationship management system and provides complete functionality for managing sales, marketing, customer support, and information throughout the company. Infor CRM is studied for small and medium-sized businesses, and mid-range organizations.

The main feature of Infor CRM is certainly the automation of the sales force, but its capabilities also extend to marketing automation, campaign management, workflow automation, customer support, and assistance.

Besides, Infor CRM offers multiple deployment options, including local, cloud and hybrid environments with nominated, simultaneous, flexible and available subscription licenses. Last but not least, this solution works on Microsoft SQL and Oracle database servers.