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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is Lucrativ
Lucrativ is a multi-channel software designed for accelerating sales and managing customer relationships, useful for companies of all sizes, Lucrative is able to help them with the management of storage, upselling, prospecting and calling processes.
Benefits of using Lucrativ
Lucrativ offers products including custom modules, email integration, insights, a power dialer, pipeline management, and mobile CRM. The main features of Lucrativ include forecasts, reports, dashboards, real-time data, message history and much more.
Why should I use Lucrativ
Lucrativ also offers a ranking that allows users to access the progress of team members in real-time and Lucrativ provides widgets that allow users to monitor team performance using reports and metrics.
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