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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is Otrams
Online Travel Reservation and Management System (OTRAMS) is a cloud-based hotel management solution that is suitable for travel businesses of all sizes.
Benefits of using Otrams
OTRAMS helps users manage bookings and operations from a single console that can be accessed from any platform, including Android and iOS mobile devices. It can manage aspects of travel including hotel, flight, car rental and even Meetings, Incentives, Conferencing and Exhibitions (MICE) requests.
Why should I use Otrams
Beyond basic booking, OTRAMS also allows for the customization of travel agent settings and the management of offline services. Reports can be generated on a client-by-client basis, and users can enable features such as social media integration and map views with extended filters. OTRAMS can be purchased outright per organization, and its users can view comprehensive online training in order to become familiar with the system.
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