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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is TeamGram
TeamGram is an integrated cloud-based CRM solution. TeamGram offers better sales management that helps companies manage their workflows and sales cycle.
Benefits of using TeamGram
TeamGram offers CRM capabilities that enable companies to manage interactions with new and existing customers. Users can define offers for potential sales and prepare sales quotes that can be reviewed and converted into orders. The solution allows users to manage and track their inventories in real time and add products when required. The task management function allows users to create and assign tasks to themselves or colleagues, set expiration dates and track progress.
Why should I use TeamGram
TeamGram also offers a mobile app for Android and iOS devices for remote use. Services are offered on a monthly subscription basis which includes support via email, telephone, and online video tutorials.
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