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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is Zendesk Sell
Zendesk Sell is a marketing software designed for the sales team of businesses from all scales and industries. This all-in-one solution provides a lot of features for customer relationships and sales management, including an email marketing application, a built-in dialer for phone calls and a robust analytics system to measure your success.
Benefits of using Zendesk Sell
Sales teams can funnel the leads from multiple sources through the built-in visual sales pipeline, which includes information, updates and detailed reports about deals. It’s always accessible by sales team leaders. In this way, reps and leaders can collaborate, share relevant deal data and track all the activities.
Why should I use Zendesk Sell
Zendesk Sell integrates with different services and platforms such as Hubspot, MailChimp, Google Apps, and many others. Dozens of integrations are available in the “Snap Marketplace” and almost any other services can be integrated through their public APIs.
Create new Zendesk Sell
leads with Desk
Update Zendesk Sell
leads with Desk