Streamline your data management process with the FreshSales + TeamSupport integration

FreshSales is an all-in-one CRM solution strongly focused on Sales Management which provides several tools and features, including Email Marketing, Automation, advanced Lead Management system, Logged Phone Calls and a robust Event Tracking system.

FreshSales’ Lead Management system helps you to easily turn your website visitors to new leads, segment them based on their activities/engagement with your website, and assign each one to the right salesperson of your organization, based on location. In fact, you can group your sales team by territories, in order to automatically pass them the leads. It’s a great feature that can be useful to close more deals. In the meantime, Freshsales will enrich their profiles with social media information and photos. Then you can assign a score to each lead and schedule tasks and appointments with leads and customers as well.

The main focus of this CRM are sales, as its name suggests. Freshsales offers a stunning visual sales pipeline, that allows you to easily identify the your leads and deals in each stage of your pipeline, getting crucial insights and follow-up them directly from the dashboard. Freshsales also provides a phone call and voicemail system, with tracking and logged phone calls, an email marketing solution with dozens of templates, reports and insights, and a common inbox for the entire sales team.

TeamSupport is a software for customer support, mainly designed for the B2B market. TeamSupport helps teams collaborate with each other, eliminating communication errors, improving communication with customers and quickly solving customer problems.

TeamSupport has several features that are essential for improving team collaboration and providing customer support. When customers make new requests, they are given a unique ticket ID. The ticket automation feature allows support staff to mark messages by type or word.

TeamSupport is a solution suitable for companies of any sector and size that have a help desk or a support team.