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What is Helpscout
Help Scout is a simple customer service software that allows businesses to make more human and personal every customer service interaction. Nowadays, a personal touch with the companies may significantly increase your sales volume. That’s why Help Scout helps companies of any size grow their business, by connecting with their audience, where other help desks couldn’t.
Benefits of using Helpscout
Help Scout allows you to scale your results, by providing a wide range of automated actions that enable you to reduce your customer support efforts. In fact, keeping your customer service and support human and personal doesn’t mean that everything needs to be manual or live. Help Scout lets you define repeatable automation tasks based on users’ actions, by setting up simple and visual workflows.
Why should I use Helpscout
With Help Scout you can create multiple mailboxes for different shared email addresses. By doing so, you can work seamlessly across departments and manage several businesses and brands through just one account. Help Scout empowers the collaboration within team members and employees, by keeping everyone working on the same page and see other people’s activity in real-time. This improves your team’s productivity, avoids double tickets and makes your customers happy!
What is Vero
Vero is an event-driven email platform that enables engineering, product, and marketing teams to collaborate on designing and delivering valuable customer communications. Vero lets you harness your data to create communications that deliver your customers more value. Moreover, Vero offers email communications that are a true extension of your product.
Benefits of using Vero
Thanks to Vero you'll be able to connect to your real-time event stream in Segment, push real-time events via Vero's own libraries, upload ad hoc CSVs and pull in data from your own APIs. Data is critical for segmentation and email personalization.
Why should I use Vero
Vero provides a scalable system to turn your customer data into meaningful segments. Forget "lists", forget manual maintenance of user states and remove scattered segmentation from your application and backend architecture.