Streamline your data management process with the Kayako + Zoom Webinar integration

Kayako is a leading help desk and customer service software for businesses and enterprises. The platform unifies your email, social, and live chat conversations together in just one place, making it simple to connect with your audience and provide first-class customer service. Moreover, Kayako helps customer support teams be more productive and improve customer loyalty, by offering a quick, simple and effective support, because the help desk software is specifically designed for modern businesses who want to grow personal customer relationships.

Traditional help desks miss very important features that make unhappy and frustrated customers and team members. With Kayako, everything in managed in one place, so there’s no risk to leave unreplied messages. Employees, managers and team members have the entire business under control, 24/7, and they can easily pick up a ticket or delegate.

Customer support teams need a well-organized, collaborated workspace. Kayako provides team members the ability to send and receive emails through a simple, shared inbox. Moreover, through the live chat, you can engage your customers and respond in real-time to their inquiries, in order to drive more sales. Kayako allows you to see real-time customer activity, in order to offer a tailored, faster and helpful support.

Zoom Webinar is an easy video and web conferencing platform that allows you to communicate with your audience with video. With Zoom webinar, you can create highly performing events and conferences and engage with your audience leveraging your social media presence. In fact, the platform allows you to easily broadcast your event to Facebook Live or YouTube, and you don’t need to worry about technical stuff: the software is extremely easy-to-use, and event assistance is available upon request.

There are many benefits you can get from using Zoom Webinar, for example, you can take advantage of a one-click HD screen sharing, allowing you to share your PC screen and create web conferences, presentations and much more. Moreover, thanks to the double screen support, you can show slides and performances at the same time, to further improve your online events, giving them more professionality.

With Zoom webinar you have everything under your control. You can mute/unmute panelists, record the entire event, and also leverage the conference’s dialog box with live or text answers, in order to create Polls and Q/A sessions. Post-webinar reporting tools enable you to track your attendee’s behaviors during webinars and learn how to improve your performances.