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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is 3dcart
3dcart is a cloud-based eCommerce solution that helps businesses of all sizes to build online stores with built-in shipping and payment capabilities. Moreover, companies can create online stores using the pre-built website designs provided by 3dcart or themes.
Benefits of using 3dcart
With 3dcart, companies are able to create product catalogs simply by uploading images, product sizes, and other useful information to a centralized dashboard. With 3dcart, users can manage orders, track invoices, and implement shipping costs using third-party integrations with accounting and drop shipping solutions.
Why should I use 3dcart
3dcart offers a shopping cart solution, which helps businesses create checkout pages and accept payments with an iPad Point Of Sales application. Additionally, companies can use integrations with third-party tools ranging from email marketing solutions to warehouse management systems.
Create new 3dcart
leads with LiveAgent
leads with LiveAgent
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