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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Alterdesk
Alterdesk is a dedicated white label communication platform. Expand your business with a new innovative solution that your customers will appreciate and that will allow them to exchange messages and files or start a video call using their PC, tablet and smartphone.
Benefits of using Alterdesk
The Alterdesk platform is the solution for companies wishing to launch their own communication software without having to face the long and complex development process.
Why should I use Alterdesk
Set your colors and your logo and choose those features that are relevant to your target audience: from messaging and video calling to extensive additions, an app for smart glasses and chat robots.
Create new Alterdesk
leads with LiveAgent
leads with LiveAgent