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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Appentive
Apptentive is customer feedback and analysis platform that help companies proactively engage customer segments, track customer sentiment, boost app ratings, drive downloads, and earn loyalty.
Benefits of using Appentive
Apptentive's offers 100 times more responsiveness to mobile consumers, in the right places and hours within your digital experience.
Why should I use Appentive
Apptentive helps companies improve app evaluations and proactively engage consumers, discovering new data to reveal common opinions, hidden problems and drive a better product roadmap. Furthermore, Appentive offers brands the opportunity to listen, engage and retain their customers through surveys, messages, and requests in an intelligent way.
Create new Appentive
leads with LiveAgent
leads with LiveAgent
ASI Audiology and Hearing Instruments created a campaign that attracted people to their clinic to receive a free hearing visit. Using LeadsBridge and Facebook Lead Ads was able to get 20 appointments with only 9$ per lead