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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Bluecore
Bluecore is a cross-channel retail-marketing platform specialized in email marketing. Bluecore is reinventing the way retailers communicate with buyers.
Benefits of using Bluecore
Bluecore's exclusive ability to match customer data with product updates in real time allows brands to create intelligent campaigns that cover all programs and email channels.
Why should I use Bluecore
As an additional feature, by linking data information, the Bluecore AI-based decision engine determines the timing and content of the next best campaign to complement individual buyers, determining relevance to buyers and increasing revenue for brands.
Create new Bluecore
leads with LiveAgent
leads with LiveAgent
Berwick Motor Group is a car dealership network, the goal of Berwick was to generate leads for their used car clearance campaign. Thanks to LeadsBridge and Facebook lead Ads,Berwick decreasing the cost per lead up to -65%