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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is ConvergeHub
ConvergeHub is a cloud-based CRM designed to provide users with a complete customer management solution. With ConvergeHub, small and midsize businesses will be able to increase sales, improve ROI, strengthen customer relationships, achieve customer satisfaction and strengthen team productivity. Finally, ConvergeHub allows companies to take control of their sales, marketing, customer service, and collaboration activities from a single point of origin.
Benefits of using ConvergeHub
ConvergeHub is similar to a global software platform that can be used by companies at every stage of customer engagement. Having a platform to manage all business functions for customers allows small businesses to save resources, control costs and even have the same tools at their disposal to function as a business. ConvergeHub also offers multi-channel marketing capabilities in its fully functional and web-based customer management application. Helping companies to capitalize on various means of transmission and build closer connections across different touchpoints.
Why should I use ConvergeHub
Small and medium businesses that often fail to run large marketing campaigns due to limited financial capacity use ConvergeHub to solve this problem. ConvergeHub allows them to implement a customer-oriented marketing strategy across multiple channels by tracking the data of all customers to review the analysis and build a better marketing plan.
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