Streamline your data management process with the LiveAgent + ConvertKit integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Convert Kit is an email marketing software designed for bloggers who want to grow their blogs (and their business) through email marketing. ConvertKit can be summarized in one word: “smart.”

Thanks to a highly intuitive interface, Convert Kit’s features allow you to stay focused on your blogging business, yet taking the most out of such an advanced and professional CRM software. Grow your audience Create beautifully designed forms to increase your subscribers in just a few clicks. Use the reporting tool to understand which strategies work better for your business. Follow up your leads With Convert Kit you can easily follow up your subscribers, leads, and prospects with automated email marketing campaigns. The automation within Convert Kit lets you create segments of your list by tagging your leads. This tells you exactly what your customers need. You can define several buyer personas within your contacts and understand what they are interested in, to serve them in the best way.

Integrations: Convert Kit integrates the main softwares for building ecommerce blogs, landing pages and membership sites: wordpress, shopify, gumroad and much more.