Does LiveAgent integrate with Dealer Track? Yes, thanks to our tool! LeadsBridge is a reliable integrations platform that supports you with 370 integrations. Start now connecting LiveAgent and Dealer Track
What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Dealer Track
DealTrak is a platform that facilitates finance & insurance transactions in the automotive industry, this software help dealers and finance brokers to do over 200 finance, insurance, data and other value-added products and service providers, allowing them to offer compliantly and efficiently engine F & I products to car buyers.
Benefits of using Dealer Track
Dealer Track provides integrated dealership technologies, which enable car dealers and automotive business owners to manage employee productivity, sales teams and marketing activities. Dealer Track’s CRM (Customer Relationship Management) is the tool that tells you exactly “who to call and when to call them.” Thanks to the CRM, you can follow up your prospects and clients, in order to build meaningful relations with your customers without losing a single opportunity. Follow up your prospects at every stage of the sales process, get more service appointments and more customers visiting your dealership.
Why should I use Dealer Track
Delaer Track’s CRM helps dealerships stay focused on their customers, by sending bulk emails, push advertising phone calls, managing your staff’s work and to-do list, and much more. In other words, it is possible to automate all sales activities by building a process that involves your whole team.
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