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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is DealerWeb
Dealerweb is an automotive retail showroom CRM specifically designed for retailers and OEM's alike.
Benefits of using DealerWeb
For over a decade, the team has been instrumental in delivering tangible and measurable value to the sales performances of national and regional dealer groups, OEM's and single franchise independents.
Why should I use DealerWeb
The company’s success has been largely due to product design and implementation coupled with a deep understanding of the automotive retail sales process. This ensures that the software is designed to meet the exacting requirements and working needs of clients? who constantly engage with it, whether they are at the sharp end of sales, in support or occupying a more overriding strategic role.
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leads with LiveAgent
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