Streamline your data management process with the LiveAgent + Docsify integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Docsify is an innovative evaluation software for potential customers designed primarily for sales representatives and managers. Docsify allows you to effectively engage potential customers and keep track of their behavior at every single point of contact. In this way it is possible to completely optimize sales processes and achieve better results.

Docsify is able to provide email services, documents and website tracking, flexible email automation and lead scoring. By doing so, it is possible to optimize the work of many different teams of a company: marketing, customers service, salespeople, and much more. As a result, users spend their time smarter, close more business faster and dramatically increase their team's productivity.

Docsify also includes content analysis, team productivity monitoring and integration with Gmail and many of the most popular and widely used customer relationship management systems (CRM).