Streamline your data management process with the LiveAgent + Doppler integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Doppler Email Marketing is an email marketing and automation tool that allows you to manage your campaigns and reach your clients' inbox in an easy, fast and secure way.

With Doppler Email Marketing, you can automate your shipments based on various criteria, use the free and customizable Templates that Doppler puts you in a position through a powerful Editor, viralize your posts in Social Networks and measure the impact of your actions in a few minutes. With Doppler Email Marketing you can create and send email campaigns, measure results and optimize your next shipments. It can be integrated with other tools, offers multiple features and customized plans.

With this software, you can save time and effort by scheduling your email automation campaigns. In fact, you can customize the delivery of your pieces based on the behavior of your subscribers or on a special date. Moreover Doppler Email Marketing allows you to send more than one email, by creating a sequence of shipments that start when you meet the criteria you have set, which dramatically improve your conversions and the ROI of your actions. Finally, Doppler Email Marketing allows you to create simple and double opt-in subscription forms, that can be fully customized according to your needs and place them on your website, on your destination page or on your blog.