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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Finalsite
Finalsite has brought web design and cutting-edge web software to leading schools, colleges, and independent organizations around the world.
Benefits of using Finalsite
Finalsite is another solid option when it comes to CRM software programs for higher education. Finalsite is focused on rationalizing the registration and enrollment process. The goal of Finalsite is for schools around the world to evaluate Finalsite's marketing and communication platform as an indispensable part of their daily success.
Why should I use Finalsite
Finalsite provides a robust tool that allows students to create a profile and send documents so that admissions specialists can make informed decisions about their recruitment efforts. However, you can choose to expand your skills by purchasing in the add-on marketplace.
Create new Finalsite
leads with LiveAgent
leads with LiveAgent
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