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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is FireDrum
FireDrum is an email marketing software that provides scalable solutions to suit the needs of any businesses. You can choose between a do-it-yourself, managed or private label solution. WIth the first one, you can design, schedule and send bulk email messages by yourself. You can also split up your contacts list creating different segments based on your needs or subscribers’ interests and behaviors.
Benefits of using FireDrum
Thanks to a user-friendly visual editor and dozens of customizable templates, you can design your email campaigns giving them a professional look. Pricing plans differs on the amount of contacts that you want to import into FireDrum. Otherwise, you can also choose to pay for the number of email messages that you’d like to send. The “Managed” solution provided by FireDrum, allows you to let them manage your Email Marketing campaigns. A dedicated account manager will take care of your campaigns and you can save time that you usually spent for designing, testing and delivering an email marketing campaign.
Why should I use FireDrum
By the way, you can always cooperate actively with them to create your branded template. Through the “Private Label” solution, the FireDrum’s team of experts will develop a robust and unique email marketing system for your business, with a lot of customizable features and tools, in order to develop a solution that perfectly matches your needs. It also includes an advanced list management system.
Create new FireDrum
leads with LiveAgent
leads with LiveAgent
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