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Generate more leads with the LiveAgent + Five9 integration
LiveAgent / Five9
Integrations

Generate more leads with the LiveAgent + Five9 integration

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Does LiveAgent integrate with Five9? Yes, thanks to our tool! LeadsBridge is a reliable integrations platform that supports you with 370 integrations. Start now connecting LiveAgent and Five9

Quick summary of LiveAgent

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Quick summary of Five9

Five9 is used by call centers all over the world to manage inbound, outbound, blended or multi-channel contact centers.

Five9 offers IVRs with speech recognition, multi channel ACD, predictive dialers and customer relationship management (CRM) integrations, and offers integrated workforce optimization and integrated call recording, agent scripting and quality monitoring components.

Most call centers can be installed in a few days, since agents only need computers and headsets with Internet technology to get started. In addition, Five9 is able to adapt to new business needs (seasonal requests, remote agents, peak call times, etc.) and adapts to your business as it grows.


What you can do with LiveAgent and Five9

Create new Five9 contacts in forms with LiveAgent

Update Five9 contacts in forms with LiveAgent


Other popular Five9 integrations offered by LeadsBridge


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