Streamline your data management process with the LiveAgent + Flexmls integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Flexmls offers real estate professionals an MLS system with the flexibility, a range of customization options, and timely and accurate property information provided by CRMLS. By providing a consistent user experience on mobile and desktop platforms, Flexmls helps real estate professionals to search, insert, and manage listings with ease.

Thanks to its experience in the sector, Flexmls always knows what real estate professionals need when they need it. Flexmls offers a modern, easy-to-use MLS system that works like an agent. The most powerful mobile phone continuously on all platforms. Integration with the best apps and products available. Proven and customizable reliability to meet the specific needs of the market and users.

With exceptional tools such as portals, prospecting, contact management, and CRM, agents can collaborate quickly and beautifully with customers, sharing up-to-date listings and market information.