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Generate more leads with the LiveAgent + FreshDesk integration
LiveAgent / FreshDesk
Integrations

Streamline your data management process with the LiveAgent + FreshDesk integration

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Does LiveAgent integrate with FreshDesk? Yes, thanks to our tool! LeadsBridge is a reliable integrations platform that supports you with 370 integrations. Start now connecting LiveAgent and FreshDesk

Quick summary of LiveAgent

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Quick summary of FreshDesk

Freshdesk is a cloud-based customer support software and ticketing system that helps your business provide a first-class customer support for your customers and potential clients. Freshdesk is a growth-oriented software that allows you to set up the most advanced and smart automation to get things done faster.

Using Freshdesk, making your customers happy is easier than ever, and you can simplify the support stages in order to improve their trust in your brand. Freshdesk is extremely easy to use. Thanks to a quick set up method, you can immediately start offering the best support service for your clients.

When they need your support, your clients can create tickets and your team can easily manage them. Moreover, Freshdesk brings your customer support through different channels. No matters how many clients contact you, you can easily manage every request you receive in just one place.


What you can do with LiveAgent and FreshDesk

Create new FreshDesk tickets in ticket sources with LiveAgent

Create new FreshDesk tickets in tags with LiveAgent

Create new FreshDesk contacts in ticket sources with LiveAgent

Create new FreshDesk contacts in tags with LiveAgent

Update FreshDesk tickets in ticket sources with LiveAgent

Update FreshDesk tickets in tags with LiveAgent

Update FreshDesk contacts in ticket sources with LiveAgent

Update FreshDesk contacts in tags with LiveAgent


Other popular FreshDesk integrations offered by LeadsBridge

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