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Generate more leads with the LiveAgent + IBM Watson integration
LiveAgent / IBM Watson
Integrations

Streamline your data management process with the LiveAgent + IBM Watson integration

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Does LiveAgent integrate with IBM Watson? Yes, thanks to our tool! LeadsBridge is a reliable integrations platform that supports you with 380 integrations. Start now connecting LiveAgent and IBM Watson

Quick summary of LiveAgent

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Quick summary of IBM Watson

Powered by the latest innovations in machine learning, Watson is the open, multicloud platform that lets you automate the AI lifecycle. Build powerful models from scratch, or speed time-to-value with pre-built enterprise apps.

IBM Watson is an artificial intelligence platform that provides companies with the power they need to accelerate research and discovery, predict interruptions and enrich interactions.

The platform gives companies complete control over what is important in the business and allows them to retain ownership of their data, training, intellectual property and insights.


What you can do with LiveAgent and IBM Watson

Create new IBM Watson contacts in lists with LiveAgent

Create new IBM Watson contacts in queries with LiveAgent

Update IBM Watson contacts in lists with LiveAgent

Update IBM Watson contacts in queries with LiveAgent


Other popular IBM Watson integrations offered by LeadsBridge

No integration available but…
Send us a request and we’ll put on our integration roadmap!


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