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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Infor CRM
Infor CRM is a CRM software that offers a customer relationship management system and provides complete functionality for managing sales, marketing, customer support, and information throughout the company. Infor CRM is studied for small and medium-sized businesses, and mid-range organizations.
Benefits of using Infor CRM
The main feature of Infor CRM is certainly the automation of the sales force, but its capabilities also extend to marketing automation, campaign management, workflow automation, customer support, and assistance.
Why should I use Infor CRM
Besides, Infor CRM offers multiple deployment options, including local, cloud and hybrid environments with nominated, simultaneous, flexible and available subscription licenses. Last but not least, this solution works on Microsoft SQL and Oracle database servers.
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leads with LiveAgent
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leads with LiveAgent
ProdeCASA is a land development and Real Estate agency in Panama City. The goal of ProdeCASA was to generate leads for Real Estate in Panama City, thanks to LeadsBridge ProdeCASA was able to improve their ROI up to +500%